We help restaurants become better businesses

Take your profitability to a whole new level


Support Policy

 

To log a support ticket, please email support [at] cosoft.co.za which will create a ticket in our system.

We have a national presence of field technicians as well as Help desks in KZN and Gauteng. We offer our customers on-site, telephonic and remote support every day of the year. We have a national support presence with dedicated training facilities in Gauteng and the W. Cape with a separate terminal for each student to provide the best hands-on experience.

Training is available either on-site, at one of our training facilities, or via our online training courses.

We are able to service locations nationwide throughout South Africa. We have established relationships with qualified third party technicians in other African countries including Botswana, Zambia, Kenya, and Nigeria. 

We encourage you to make use of our self service support portal which has answers to many frequently asked questions. The self service support portal also allows you to create a support ticket or chat online with one of our helpdesk agents.

If you are looking for telephonic support, please call as follows:

  • 0860 994 155 from South Africa
  • +27 31 940 7003 if you are outside South Africa

Below is a list of prompts available:

  • Option 1 - Support Helpdesk
  • Option 2 - Sales
  • Option 3 - Accounts
  • Option 4 - Operations

Remote support is usually used either for limited training purposes or in cases where telephonic support is not an option. In cases where hardware has physically failed, remote support is often not a sufficient means of support and a visit to the store will be required (a call-out fee applies).

Remote support allows a technician to connect remotely to a customer's server at store level and operate on the computer as if he was standing in front of it.

Once a remote session has been established, the technician's screen, mouse and keyboard take over the store's screen, mouse and keyboard, and the technician is then able to perform actions on the computer for support purposes.

All that is required for remote support is a decent Internet connection and our remote support software which we supply free of charge.

Sometimes remote support is not sufficient to solve a problem, and a callout is necessary. Our technicians carry spare parts and replacement equipment as we strive to resolve any reported issues on the first single visit to the customer. This keeps your system downtime to an absolute minimum.

Whenever we do a new installation we're always on-site for several days to ensure that you are given enough support to get full value out of your POS. We are there to make sure everything runs smoothly - and also in a supportive role to do things such as helping you with capturing stock takes, capturing goods received vouchers, and interpreting stock variance reports as well as answering any other questions about the system.

About

We are leading point-of-sale providers in the restaurant industry and have been helping restaurants become better businesses since 1995. Our services include Software, Hardware, Training and Enterprise Data Management

 


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GET IN TOUCH

  •  PO Box 1635
        Hillcrest, 3650,
        South Africa
  • Phone: +27 (0) 31 940 7003
  • Email: info [at] cosoft.co.za

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